Puzzleteile

Our quality promise – you can rely on us

personal – independent – competent

Because corporate DNA is a commitment: We offer products and services that meet our clients’ expectations in terms of quality, price and security. We design individual insurance solutions with transparency and seamless transfer of risk. The clarity of our approach and our advice, including selection of suitable instruments, are essential components of our work. In this regard, we only accept mature, coherent solution concepts. This means that we are always very careful with regard to the trust that has been placed in us.

As an international premium service provider in the insurance market, we must always conduct ourselves in a manner that is legally and morally irreproachable. We operate responsibly in accordance with statutory requirements. Our Legal department ensures that laws and regulations are always complied with and ethical conduct is always maintained throughout the company.

Our principle of conduct – trust must be earned

We see ourselves as a big family: “ONE MRH Trowe“. We live an open and fair corporate culture. Respect, team spirit and mutual support are part of our corporate DNA. As a team we attach great importance to quality and continuous optimization of processes.

We advise exclusively in the interest of our clients – fair, solution-oriented and sustainable.

The enthusiastic client is our future

A high level of client satisfaction and loyalty guarantee the sustained success of our services. Our alignment to the “client of the future” and early identification of new, innovative solutions assures our competitive advantage over other market participants. We always ensure that our services are not used for legally questionable actions.

Our Corporate Guideline provides you with further information on this.

CSR and social commitment

Continuous and effective management of sustainability practices is critical for our business and society.

We assess and report on our ESG (environmental, social and governance) performance through EcoVadis, the global leader in sustainability ratings. EcoVadis provides sustainability ratings and awards in the form of ratings (scores) and medals to companies based on their environmental, social, ethical and supply chain sustainability performance.

EcoVadis allows us to measure performance, provide transparency and uncover our risks.

We received a silver medal in our latest 2023 rating.

Our quality measures

LL–C Certification Logo Crefo Zertifikat 2020

MRH Trowe is quality! Implementation is exemplary in every process of the company. We experience MRH Trowe with a very high level of customer orientation and great innovative strength, which rarely prevails in this industry.

Oliver K. Maisel Management Consultant, Auditor, Coach

ISO certification

Nationally and internationally, the quality management standard ISO 9001 is the most important quality management standard (QM). This standard is an important quality characteristic for private customers, as well as commercial customers. It ensures that we, as insurance brokers, have an effectively functioning quality management system. This includes: Transparent processes, efficient processes, clear objectives and measurable results. Our quality management system ensures the continuous further development of our company.

Our subsidiary “MRH Trowe Insurance Brokers GmbH” has been subject to the requirements of this quality management system for years.
Our ISO certification (ISO 9001:2015) 2020 applies to the locations: Alsfeld, Frankfurt, Kassel.

BDVM

As a member of the Federal Association of German Insurance Brokers (Bundesverband Deutscher Versicherungsmakler e.V.), we are subject to the BDVM Code of Conduct.
The relationships of members of the association with insurance companies, with the state (here usually with the supervisory authorities) as well as in competition with each other, are treated within the framework of these professional rules.
A uniform set of rules also improves the insurance broker’s communication and enables comparison with foreign regulations and valuation ideas. This is becoming ever more important in times of European integration.

The BDVM Code of Conduct currently has three parts:
  • Transparency guidelines
  • Competition rules
  • Guidelines for accounting transactions and collection services

More information at: https://bdvm.de

Satisfaction barometer

We conduct electronic satisfaction surveys among our employees and clients at regular intervals. This enables us to consider up new ideas and constantly improve the processes of our organization.

Following events, workshops and lectures, participants also have the opportunity to provide constructive feedback.

Complaint management

We regard complaints as an opportunity to put our service to the test. This is why we have a professional complaints management system – as part of our corporate culture.

You can approach your designated contact person or submit your complaint here:

"The Golden Bull"

The Golden Bull awarded by Finanzen Verlag stands for the most convincing achievements in the world of finance. For more than 13 years, the business magazine €uro has been reviewing the industry in a competition that has a practical orientation.

Our colleagues from MRH Private Clients / H+W Financial Solutions Group develop optimized financial strategies for financial and insurance products, individually for each client. We have neutral access to the entire insurance market and check the optimal price-performance ratio for you. We are also your specialist for private construction financing. Each individual consultant is a credentialed expert in this field. Our team concentrates exclusively on finding the optimal financing for you and your project. We provide you with a comprehensive selection of offerings. In total, we have access to more than 300 lenders and to the wide range of funding opportunities offered by the KfW banking group.

With the daily updated market overview and the advice from our financing experts, you will simply better know your way around in the future. Thus you quite easily find the construction financing that is tailor-made for your building. This service can save you a lot of money, however it does not cost you a cent more.

Consultation occurs entirely according to your desires, either personally on site at one of our locations, by telephone or by email. For your special project, be it the construction or purchase of real estate or follow-up financing, you will always receive a very broad selection of construction financing offers with particularly favourable interest rates. With a loan volume of over €200 million placed in recent years, we are very successful and have repeatedly been awarded the “Professional Partner” seal of quality.

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